Privacy Policy
Catchsera ("we," "us," or "our"), a DBA of SmartZone, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you use our AI voice agent services or visit dine.catchsera.com.
By using our services, you agree to this policy.
1. Information We Collect
- Information you provide: Restaurant name, owner name, email, phone number when signing up.
- Call data: AI voice agent records and transcribes calls to process orders and improve quality.
- Order data: Order details, customer phone numbers, and transaction information.
- Usage data: Log data, IP addresses, browser type, pages visited.
- Cookies: We use cookies to improve your experience and analyze usage.
2. How We Use Your Information
- To provide and maintain the Catchsera AI voice agent service
- To process restaurant orders placed via phone
- To send service-related communications (trial status, billing, support)
- To send SMS notifications related to your account (see SMS Terms)
- To improve our AI models using anonymized call data
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We share data only with service providers under confidentiality agreements, legal authorities when required by law, or in connection with business transfers.
4. Data Retention
We retain data while your account is active. Call recordings are typically retained for 90 days. You may request deletion by contacting us.
5. Your Rights
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Data portability
Contact: contact@catchsera.com
6. Security
We use industry-standard security including TLS encryption and access controls. No method of transmission is 100% secure.
7. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from children.
8. Changes
We may update this policy periodically. Material changes will be communicated via email or site notice.
9. Contact Us
- Email: contact@catchsera.com
- Business: Catchsera, DBA SmartZone